Frequently Asked Questions

🔥 What types of grills do you sell?

We offer a wide selection of grills including gas, charcoal, pellet, electric, and hybrid models, along with smokers and grill combos. Whether you're a backyard beginner or a BBQ expert, we’ve got the perfect grill for your style.

🚚 Do you offer free shipping?

Yes! We offer free standard shipping on all orders within The United Kingdom. Some oversized or heavy items may have additional handling fees, which will be clearly noted at checkout.

🛠️ What if my grill arrives damaged or missing parts?

No worries! If your item arrives damaged or incomplete, contact us at support@bbqdomain.shop within 48 hours of delivery. We’ll resolve the issue quickly with a replacement or the necessary parts at no extra cost.

🧾 Do your products come with a warranty?

Yes—most products are backed by a minimum 1-Year Limited Warranty, and some offer longer coverage depending on the brand. Full details are available on our Warranty Information page.

📦 How long does it take to receive my order?

Most orders are processed within 1–3 business days and delivered within 5–10 business days depending on your location. You’ll receive tracking details via email as soon as your order ships.

💳 What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and more. All payments are securely processed to ensure your information stays safe.

📞 Can I speak to someone if I have questions before buying?

Absolutely! We’re here to help. You can reach us anytime at support@bbqdomain.shop for product recommendations, technical questions, or general inquiries.