Warranty Information
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Your Purchase. Our Promise.
At BBQDomain, we stand by the quality of our products and the satisfaction of our customers. We understand that purchasing BBQ equipment is an investment, and our warranty policy is designed to give you complete peace of mind. When you shop with us, you’re not only buying top-tier gear—you’re also getting dependable service and support.
âś… Coverage Overview
Most of the products we sell come with a 1-Year Limited Warranty covering:
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Manufacturer Defects
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Faulty Materials or Workmanship
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Mechanical Failures (e.g., burner issues, ignition system problems, weld defects)
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Structural Integrity Issues
Some premium brands may offer extended warranties (2–5 years). These will be clearly indicated on the product pages. Please contact us to inquire about specific brand warranty durations.
❌ What the Warranty Does Not Cover
While we back our products, there are some limitations:
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Damage caused by misuse, abuse, or neglect
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Improper assembly or installation
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Normal wear and tear (e.g., rust, fading, scratches)
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Consumable parts (e.g., grill grates, drip pans, batteries)
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Damage from modifications or unauthorized repairs
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Commercial or rental use unless otherwise stated
🛠️ How to File a Warranty Claim
To file a warranty claim, please email support@bbqdomain.shop with the following information:
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Your full name and order number
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Description of the issue
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Clear photos or videos of the product and problem
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Date of purchase and product model
Our team will review your claim within 2–3 business days. If approved, we will offer a replacement part, a full product replacement, or store credit, depending on the nature of the issue.
đź’¬ Need Help?
If you're unsure whether your issue is covered or you need help troubleshooting, our support team is always here to help. You can reach us at support@bbqdomain.shop with any questions about warranties, returns, or product care.